Overview
Because receptionists are usually the first point of contact to a business and they handle dozens, if not hundreds, of calls a day, they need an efficient phone application to help with managing their calls. IP Office Receptionist is the answer. It makes available a visual display of incoming calls and call status throughout the entire business with computer interface. A receptionist will be able to see at a glance everyone in the office’s phone status. Being able to see who’s on the phone, away from their desk, or on a conference call will enable the receptionist to make appropriate decisions about incoming calls with the a simple mouse click. Receptionist is an important application that gives a single person the power to handle a multitude of phone calls of varying situations promptly and accurately.
Capabilities
Fast, accurate call handling – With its intuitive PC interface Receptionist allows for easy click-and-drag call handling that helps improve the efficiency and effectiveness of the operator, even with large call volumes.
Visual call status – Receptionists can see the status and availability of all associates on the network – who’s on the phone, away from their desk, not to be disturbed, etc. – helping with speed and accuracy of call routing.
Centralized call management – With Receptionist, a single operator can handle calls for multiple offices – transferring calls between locations, adding people to conferences, managing voicemail messages for associates. The result: streamlined operations, consistency of service and cost savings.
Call handling for multiple businesses – When an operator manages calls for multiple businesses (for example, in a shared office environment), Receptionist enables the operator to quickly and accurately identify callers, greet them appropriately, and route calls to the right business. Sharing the receptionist resource reduces costs.
Benefits
• Streamline operations – Handle large call volumes with just a single receptionist, in standalone or multi-site environments; use a single operator to manage calls for multiple businesses
• Provide professional service to callers – Easy-to-use interface means receptionists can see the status of users on the network to quickly and accurately route calls to the right people
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