Overview
Some employees are often out of the office, but they don’t require or use a laptop. IP Office Mobile Worker (available with IP Office Preferred Edition and Advanced Edition) keeps them just a phone call away regardless of where they are. wherever they are working, be it i out with clients, on the road or just down the hall, Mobile Worker makes any phone (including a cell or home phone) into an extension of their office phone. Not only that, but it still gives them many of the call features that are available in the office.
All the employee needs to give to his or her contacts is one phone number. All incoming calls to that number will then ring -simultaneously- on all designated phones. No more missed calls. No more waiting for an important call to come in. Best of all, customers, colleagues and vendors will easily be able to reach them no matter where they happen to be.
Capabilities
One number access – Provide customers and others with just your office phone number – and have all calls ring simultaneously on any other phone (mobile, remote office, home), eliminating missed calls when out of the office or away from your desk. Key call handling features – such as transfer, conference, forward and hold – are available, even on a mobile or home phone.
Roam the office/warehouse – With an Avaya wireless IP phone (purchased separately), staff can roam throughout the building or campus and stay completely accessible, as though at their desk.
Easy access to messages – All messages – voicemail, email, faxes – appear in a single inbox on the PC for fast, efficient message retrieval. Hear and reply to email messages over the phone – no need for a laptop or smartphone.
Benefits
• Enhanced customer service – Mobile sales and service staff stay connected and responsive to customers regardless of where they are.
• Increased productivity – Access to people, messages and information help mobile employees deliver whether in or out of the office.
• Increased customer knowledge – All calls that go through IP Office can be tracked and monitored to capture data on customer interactions.
• Reduced costs – Calls that are routed through IP Office take advantage of business calling plans, which can significantly reduce overall calling costs.
