NEW Avaya Aura® Contact Center 6.2

This week Avaya has announced a BRAND NEW suite of software tools geared specifically for businesses that have contact centers.  One of these new products in this new line is the Avaya Aura® Contact Center 6.2.

Avaya is an award winning company for their collaborative and assisted care solutions.  The Avaya Aura® Contact Center 6.2 is the very latest in this family of products.  It offers vast multimedia collaboration abilities that give that context-rich customer experience.  The customer’s role in a business’ phone system is sometimes overlooked; it is very important.  The customer should be surrounded with information and resources of the company they calling.  The idea is to treat the caller/customer as if they are entering a first class concierge service, not a take-a-number and wait in line.  With Avaya Aura® Contact Center 6.2 your customers will feel like they matter and that feeling can turn any negative into a positive.

Call Centers have a unique position in the business world; they are one of the LAST entities  a customer will contact and be able to talk to a human being.  With that thought, it’s it easy to see why a customer’s calling experience should be the best possible?  Keep their frustrations down and the ease of use to reach their intended party high.  One of the most annoying parts of calling a business, in the customer’s point of view, is the endless prompts that don’t go anywhere.  The Avaya Aura® Contact Center 6.2 has taken strides to tackle this situation and make calling your business a lot more pleasant.    This includes integrating social networking technologies into the daily flow and keep the customer service agents -the human- an active role in the communications process.

With Avaya Aura® Contact Center 6.2 has a consolidated platform, including a unified agent desktop and a single comprehensive management interface which makes the need to have multiple user interfaces a thing of the past.

Avaya has always been on the cutting edge of technology.  Their goal is complete commitment to their customers.  They have products that will every possible different business situation, whether you are just in need of a simple legacy Nortel Enterprise upgrade or a whole new call center system installed.  Your investment with Avaya is protected; their systems are upgrade ready and there is much support for your system on Avaya’s website.  This is why businesses around the globe choose Avaya for their phone system.

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